Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. HOTEL RECEPTIONIST . In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. These cookies do not store any personal information. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Average salary (a year) £12,500 Starter. Primary job duties include greeting guests, issuing room keys, booking reservations, answering questions about hotel amenities, services, and surrounding points of interest, and ensuring customer satisfaction. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Hotel Front Desk Requirements: High school qualification or equivalent. Job Description and Duties for the Front Office Department. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Sure, I met great people and learned a lot, however, I had little time for myself and had to quickly learn how to deal with stress. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job. Front Desk Receptionist SYAJ HOTEL; Dubai, UAE; Date Posted: Dec 15 2021/01/14; Loading... Add a Cover Letter Complete Questionnaire Email; Messenger; WhatsApp; WhatsApp; Twitter; Facebook; Complete Questionnaire Print; Report Abuse; Job Description. able to ensure accuracy in all operations. Front desk receptionists usually act as gatekeepers for an office. Find out the best way to respond. They must also be able to follow-up on a case through to resolution, Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment, Self- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals, Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Descriptions of a Hotel Front Desk Position. We are looking Hotel front Office Receptionist for a 3 Star Hotel with valid QID and 3 years Hotel work Experience. Receive and respond daily to emails, … Also known as a front desk receptionist. They're a company's first line of defense. It is also required to help them establish relationships and build rapport with employees, customers, and guests, Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully, Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Duties include welcoming customers and making them aware of the best in hotel services. Search and apply for the latest Receptionist front desk jobs in Nashville, TN. - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Competency with Microsoft Office. What Does a Front Desk Receptionist Do? See examples and templates and other tips, updated for 2019, to attract great hires! Hotel Front Desk Receptionist job title. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. The hotel receptionist job is often referred to as a front desk agent. Previous hospitality experience would be advantageous. It will help increase your understanding of the duties and responsibilities of the role. Be it in a restaurant, hotel, school campus, or corporate building, all types of receptionist jobs are pretty much similar. You will also coordinate front-desk … Front Desk Receptionist jobs now available. Full-time, temporary, and part-time jobs. It is mandatory to procure user consent prior to running these cookies on your website. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. We are searching for a self-motivated and experienced full time Front Desk Receptionist. Must have flexible hours. that commonly form most employers’ requirements for hiring for the front desk receptionist position. Description. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Our hotel has won several awards and is unique. Typical hours (a week) 38 to 40 a week. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. Answers enquiries over the telephone and in person relating to hotel services and the registrations of guests Ability to learn on the job. Ultimately, you will help create a pleasant and memorable stay for our guests. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. Description. Accommodates special requests whenever possible. Let me be honest with you: my experience as a hotel front desk agent was wonderful and stressful! They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Front-desk job descriptions can vary depending on the industry. Search and apply for the latest Receptionist front desk jobs in Palo Alto, CA. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Keep reading for a REAL hotel front desk job description you won’t find on Indeed. This receptionist job description sample can assist you in creating a job application that will attract candidates who are qualified for your front desk job. Verified employers. For example, if a guest has a problem during their stay with perhaps linen in their room, they would not seek out a member of housekeeping staff, but more will typically contact the front desk and explain their problem. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Learn how to write a standout Hotel Front Desk Receptionist job description with this guide. They essentially check guests in and out, make room reservations and track and report room statuses and rates. But opting out of some of these cookies may have an effect on your browsing experience. 11,183 Hotel Front Desk Receptionist jobs available on Indeed.com. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. General Purpose They essentially check guests in and out, make room reservations and … © Copyright 2020 | Best-Job-Interview.com | All Rights Reserved. They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job. Job Assessment Tests: How to Top Your Competition. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. That is why a good hotel front desk agent is the key to successful lodging. MINIMUM 2 YEARS OF EXPERIENCE . As a Receptionist, you will be the first point of contact for our company. Job Details. Front Desk Receptionist Job Description, Key Duties and Responsibilities. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. Zoom interviews are becoming increasingly popular. The hotel receptionist job is often referred to as a front desk agent. Take note of them and make sure to include them in your receptionist job description document. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Job Overview. It is also important that they can adapt to change easily. Well-presented and professional appearance. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. He/She is the hotel’s first impression for the traveler who has just arrived. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Hotel Receptionist/Front of House Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the … Hotel receptionist Alternative titles for this job include . Take note of them and make sure to include them in your receptionist job description … MINIMUM 2 YEARS OF EXPERIENCE . Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. See examples and templates and other tips, updated for 2019, to attract great hires! Make sure to add requirements, benefits, and perks specific to the role and your company. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Apply now! Write a winning hotel receptionist resume. Because a receptionist… How to find and apply for the right entry level jobs for you. Job … Answer, record and return phone calls as well as provide basic information if necessary. Bangladesh or Indian Nationality (Male) Candidate can apply.Graduate Degree holder. ... Job Description. The Basic Facts & Responsibilities . Receptionist, Medical Receptionist and more on Indeed.com Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. You will also learn about the skills, abilities, experience, etc. These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. You should have a pleasant and professional disposition with guests and other hotel staff. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. Apply to Front Desk Agent, Receptionist and more! Connect and understand the guest/customer needs and refer them to appropriate units necessary... 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