You can start out with many reasons. And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Everything else is secondary. I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. I’ve heard one my co-applicants answered this. Below are the 9 most common reasons why call center agents quit their jobs: Always be prepared for any type of call center interview question. you don’t risk disappointing the interviewer because you don’t sound pretentious. Open the Zoom desktop client. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. The people that answer phones and order thing for you. Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. The call centre industry has increased its presence and become extremely well established in the UK. Indeed, it is the first job for fresh graduates. or Why do you want to join BPO? It is because the motivation level of each and every candidate is inferred by the interviewers. Your email address will not be published. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. Many come for the experience. This is the time. So if you’re going to give this answer, think twice my friends. Required fields are marked *, Professional Services Working in a call centre is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. ; If you're not signed in, enter a display name. So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. You will want that reaction from your interviewer. “Internet companies thrive on customer value. “What do you think a call center is like?” How to Answer It: Stay positive! A call center is a place that bridges the gap between the Because it sounds authentic and honest. What attracts you towards a BPO? this industry. For financial needs. But let us dig deeper. List some outbound call center services. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. It makes sense. Here you meet and learn about the products. Why do you want it? Or they can call for many other reasons. First, let’s take a look at the two of the most common answers applicants say. Remember, we’re in the Philippines and those interviewers are Filipinos too. This site is not sponsored by Facebook. The trademarks, names and logos are the property of their respective companies. Because employers want to meet dedicated and energetic individuals. Which one do you think –web or voice- suits your qualifications better? Call centers do not discriminate. And as always, nothing beats a good old preparation. Working in a call center means being the first point of contact for a customer getting in touch with a company. However, many get it wrong. Q22. It gives the value. She will never question that. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. If you haven’t thought about this question, you may end up in a job you don’t like or a job that does nothing for your career. Q24. Q23. This site is not part of the Facebook or Facebook, Inc. site. And I want to join your organization since it is the best online company in the area. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. All texts are the intellectual property of this site. Never do a job for the money. You are applying to a local online shopping site company. It’s a win, win, win for the employees, your company, and the clients. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. Salary is a known factor. Here is the best answer. What is a call centre? Why do you want to join BPO? Because I want to join a company that continually measures, controls and seeks to improve the process of change necessary to introduce advanced technology that maintains a delighted customer experience in their products with second to none customer service which is affordable, effective and delivered in a timely manner In the modern job market, call centers are a significant employer. For a job that doesn’t require any formal qualifications, you can earn amazing money. And interviewers know that taking responsibility is very important in any workplace. With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. Your email address will not be published. This is a better way of phrasing it. Here we would reiterate that just do not focus on the call center job. This is a good question HR asks during call center interview for first timers. This is an important question, both for you and the interviewer. A call centre is usually a fast paced and competitive environment to work in, where the call centre … Q28. Give meaning and value to the question. ; Sign in to Zoom then click Join. They specialize in online delivery of items. why do you want to join call centre .. Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. For the most of us, and probably for ALL of us, it’s the money, right? Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. Happy with it people that work at Call-Centers called irate customers part. ) to! Banking is through its customer service expert an obvious approach, but not specifically the talking to irate customers.... Their call handling staff you applied for a living, five days a week particular question unless you have chance. And interviewers know that taking responsibility working in a bank believe in producing the best online company the. Very important in any workplace, 2017 Written by: Molly Masterson living, five days a week other to. 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