I'll never do business with them again! Thank you for your review, Raymond! Your experience matters. This site is a joke no really it is cause I live in Arizona and they are based in California so explain to me after filling out the info why in the blue ****** is my order Idaho? If you’d like to discuss this further, please contact me directly so I can help make this right. We're happy to hear that Donald was able to assist you with a resolution. EE Distribution™, a division of Entertainment Earth®, is a wholesale distributor that welcomes you to a brand-new world of unique and hard-to-find products for your business. 3 reviews of Smiles Family Entertainment "Elmo was amazing! This company responds to reviews on average within 6 days. Russia accuses US diplomats of publishing Navalny rally routes. Please don't hesitate to reach out if there is anything we can do to assist you in the future. It's the worst. Sam provided me amazing customer service in chat. We think Donald is pretty great too! Mint Condition Guaranteed. He was able to arrange replacements to be sent and emailed me a shipping label for the return within a matter of minutes. Highly recommended. Ms. Never ordering from this company ever again. Hi Henry! Their account reps are quick to respond to emails when you place an order but once the items turn up damaged and you try to make a claim they are slow to respond and obtuse, a 5% refund for unsellable items, what a joke. I was also offered refund as an option which was appreciated.Time will tell whether the follow through is fully positive, but so far so good. Our Client Services Team would be glad to assist you. I am very hurt and angry over this entire situation and I highly suggest you all of your fellow collectors that you please take your business elsewhere. Find helpful customer reviews and review ratings for Entertainment Earth Marvel Legends Thor, Rocket, and Groot Action Figures at Amazon.com. DO NOT buy from them!! I will definitely be purchasing from them for years to come. Best of all, it's free. Entertainment Earth has a consumer rating of 3.83 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. Find an action figure now! I always call my man, Donald Tapia whenever something isn't right or if I have a question. We are thrilled to hear Donald has provided the level of service our team strives for. Thank you for leaving a review of your experience with Donald! Emails and phone messages to their corporation unreturned, but a call to Donald in customer service made things right and he apologized for the entire situation. When you spend over $100, they should send it priority mail for free. 24 Entertainment Earth reviews. I will never buy from them again. Entertainment Earth was birthed in 1995, in the San Fernando Valley of Los Angeles, California. Thank you for leaving a review of your experience! Most likely it is lost, however; they refuse to do the research. When i complained a out not receiving the product i paid for they basically called me stupid but in a nicer way. It always seems like the person I’m talking to has no idea what customer service is. Thank you for reaching back out! entertainment earth reviews + entertainment earth reviews 14 Jan 2021 But even though I knew my aunt had rheumatoid arthritis, I didn't really know what RA was. How many stars would you give Entertainment Earth? Details. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! whitewolfwilson1980@gmail.com, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. took care of my issue in minutes. Both were issues of the pickers at the warehouse and not because of shipping. Thank you for leaving your feedback regarding your order. We are so glad to hear he was able to provide the level of service we strive for! Read Entertainment Earth reviews submitted by real customers or submit a Entertainment Earth review. Share your voice on ResellerRatings.com This is exactly why large corporations are destroying small internet business. Thank you for leaving a review, Megan! We apologize for the manufacturer’s early arrival of your product. David Attenborough says A Life On Our Planet is his “witness statement”, a 90-minute summary of nearly 70 years in broadcasting.The crime is the destruction of Earth… I dealt with their customer service representative Donald. Details. Hi Alex, we would like to apologize for your experience shopping at our store. Write a review Write a review Reviews 39 Write a review. Read real customer ratings and reviews or write your own. Find helpful customer reviews and review ratings for Entertainment Earth Designer Series Wonder Woman by Darwyn Cooke Action Figure at Amazon.com. They don't care. Find helpful customer reviews and review ratings for Entertainment Earth Wonder Woman Chair Cape at Amazon.com. I had an order get lost in the mail (right during the election, go figure), and had a little bit of a hard time getting through to … Contact Entertainment Earth customer service. We look forward to continuing to serve your needs in the future. Was able to actually speak to someone which is not to easy theses days. About Entertainment Earth. We can be reached Monday through Friday, from 7 am to 6 pm PST, by calling 818-255-0095. Unfortunately, Client Services is currently handling an incredibly high volume of emails and requests, so our response time is much slower than usual. After purchasing a item from entertainment earth the item was sent to the wrong address then returned to sender, after 10+ calls to USPS and Entertainment Earth I was informed that the package was sent to an old address and I would have to pay to have it shipped again and if i decide I want a refund it would not include the shipping I had already paid. It apparently left the states on 10th Dec. Having checked the tracking it says it is in Switzerland and has been since 11 December why after a month of being in Europe has it not reached the UK yet? Update: This is a reply. No response from Entertainment Earth. I had the pleasure of speaking with Donald about an order I received that was damaged. The customer support at Entertainment Earth is always quick and professional when responding to our queries. EEDistribution is not really a wholesale company, their "wholesale" prices are high and not really wholesale prices and their shipping (especially international) is ridiculously expensive. Voice your opinion today and hear what 49 customers have already said. The month estimates we list are reflective of the information we receive directly from the vendor regarding the expected ship date for an item. You can call Entertainment Earth at phone number, write an email, fill out a contact form on their website entertainmentearth.groovehq.com, or write a letter to Entertainment Earth, Inc, 61 Moreland Rd, Simi Valley, California, 93065, United States. 2.4K likes. Entertainment earth just uses the slowest shipping service possible. Entertainment Earth Marvel & DC wooden figures (Toy) Reviews Jason August 30, 2018 Action Figures and Toys Reviews , Collectables , News , past , Reviews Leave a comment 1,574 Views Retailer Entertainment Earth has started a monster push with the classic wooden toys of old. Very well spoken and knowledgeable. Turns out they do not ship through UPS or USPS. Today I spoke with Donald and he was very friendly and knowledgeable! As an operation they are top of the line. Since its inception in 1995, Entertainment Earth has grown steadily to become the go-to place of both collectors and collectible manufacturers. Client Services is currently handling an incredible volume of emails and requests, so our response time is a bit slower than usual. I’ve had a figure in order since April of 2020, and had the typical negative experience others have described, with shipments held in limbo and stuff hanging in Stockton with bogus Pitney Bowes shipping sketchiness.I was delighted that there was an actual live staffed customer service line, and got put through to Donald, who was able to confirm that it should’ve been long since delivered, and that their particular shipping partner have been problematic.Donald was fast, courteous, honest, and well dialed in: he was able to confirm stock on a replacement, as well as reserve a piece for me, with shipping supplier upgrade and change. To find more information about reviews and trust on Sitejabber.com please visit. I love Entertainment Earth! Hello! Read 1 more review about Entertainment Earth Only the latest review will count in the company's TrustScore Anna Nelson 1 review. Suffice it to say, it is not worth purchasing any item from these individuals. Thank you so much! ! I ordered the newest joker Funko pop through their website. See below. After ordering my item, they didn't ship it out within the processing time they promised, they then couldn't cancel it even though it hadn't shipped yet and here I sit typing a negative review because my item still hasn't been shipped and I'm rolling onto a fourth day that they still haven't shipped my item. Hello Jonathan! If you every purchase from them remove your card immediately! Special thanks to Donald for his exceptional customer service today 1/13/2021! Please don't hesitate to reach out if there is anything we can further assist you with. Our apologies for any inconvenience caused by a delay in reply. 24 Entertainment Earth reviews. Ed had indicated that they would look into the incongruity between what the warehouse is saying and what is arriving. Please reach out if we can further assist you in any way. About Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Reviews from Entertainment Earth employees about Entertainment Earth culture, salaries, benefits, work-life balance, management, job security, and more. Received one and the other has been floating around with the shipping company, Newgistics. This notice is reflected in the item listings on the website. Thank you for reaching out to leave a review of your experience with Donald. Thank you for leaving a review of your experience with Donald. I don't mind competition but not from the people I am actually buying from. Please don't hesitate to reach out if there is anything we can do to further assist you. A free inside look at company reviews and salaries posted anonymously by employees. The fact no one has got back to me makes me very suspicious. On top of the fact that they charge a ridiculously expensive shipping rate. I highly recommend shopping through BigBadToyStore, tfdirect, tfsource, Robo toy base or the chosen Prime for all your collectors needs. See what employees say about what it's like to work at Entertainment Earth. His customer service skills were wonderful after a not so good experience with my order. Low-impact aerobic exercise. Get the latest BBC Entertainment and Arts news: breaking news, views and analysis on celebrities, music, film, theatre, books and literature, TV and radio including audio-video content. I'm absolutely blown away. Thank you for leaving a review of your experience. It appears that the only thing Entertainment Earth did was create a shipping label. Entertainment Earth offer regular discounts, all of the latest deals and offers can be found at the Entertainment Earth Mamma pages. Please don't hesitate to reach out if there is anything else we can assist you with. Seems like the issue involved getting the items in separate listings instead of one where they were together. A free inside look at company reviews and salaries posted anonymously by employees. I received another order from them with another non mint item that was clearly picked bad. Hello Nicholas, thank you for leaving feedback on the issue you are experiencing. We are answering all client emails in the order they are received. It has been “on the way” for a month, and still has not changed. He was very professional and knowledgeable. Hello miketech79 I have made two purchases from Entertainment Earth. Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Thank you for leaving a review of your experience. These are exercises that keep your heart strong, … Contacting Entertainment Earth regarding a shipping issue on my yet received item was met with a very personable and helpful customer service rep, Donald. Never ever again. I will continue to shop with Entertainment Earth for a long time. This item came out to about $600 and some change. Write A Review (It only takes 30 seconds!) The problem is the the holidays or the pandemic. We would be happy to help! Most likely they went the cheap route because they offered free shipping. They've always taken good care of me. 131 Reviews | 4.0 Rating Visit Site Deals Deals Reviews Reviews Coupons Coupons Trust Score Trust Questions & Answers Q&A. And if you do decide to purchase with EE, buyer beware. We are so sorry for the initial issues with your order, but we look forward to finalizing the resolution for you. Hello Harrison, thank you for leaving a review of your experience with Donald! Read 100% Free Entertainment Earth Review by Scamorno Team. Entertainment Earth Reviews 39 • Great . Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Won't let you update card but threatens to cancel irder, Entertainment Earth has inspired me to use Ebay & Amazon more. Entertainment Earth has a customer for life and I will do all that I can to make sure future business is directed to them. I cannot give Donald enough stars! Read honest and unbiased product reviews … You ought to read honest review of Entertainment Earth here. Do not order from them. Entertainment Earth REVIEW. I recently preordered a couple items from this site and will not do business with them again. Hello everyone. The customer support at Entertainment Earth is always quick and professional when responding to our queries. Please don't hesitate to reach out if we can further assist you in any way. They do not care about their products they just care about getting your money. He handled our reorder, and explained the lost/replacement process. We're so glad to hear that he went above and beyond to assist with a resolution for the damaged merchandise you received. Find helpful customer reviews and review ratings for Entertainment Earth Marvel Universe Cooking Deadpool Artfx+ Statue at Amazon.com. This, together with all other customer services such as their return policy and low price guarantee make it one of the safest online stores. Tell us about your experience with Entertainment Earth: Your … Entertainment Earth offer regular discounts, all of the latest deals and offers can be found at the Entertainment Earth Mamma pages. I could have ordered this from many different sources and would have received it by now. We look forward to speaking with you and taking care of your order! When I made the phone call I was extremely upset but by the time I was done working with mr. Tapia I had it a good impression of the company again. 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